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Return to shopIf you are not satisfied with your purchase, we encourage you to review the terms outlined in our Returns & Refunds Policy below. Please note that these terms apply only to products purchased directly through the Qovire website. Purchases made via third-party platforms or resellers are subject to their respective policies and must be handled directly with them.
Company Name: MЕGА SЕRVІСЕ PRОVІDЕRS LTD
Company number: 15900412
Address: 9 Derngate, Northampton, United Kingdom, NN1 1TY
Email: support@qovire.com
Website: qovire.com
For the purposes of these Terms, capitalized words shall have the same meaning whether used in singular or plural form.
Company: (“We”, “Us”, “Our”) refers to Qovire.
Goods: Refers to the digital products (including game keys and licenses) and any physical items made available for purchase on our platform.
Orders: Refers to the request placed by you to purchase Goods from our Service.
Service: Refers to the online services provided by us, including the website and related features.
Website: Refers to the site accessible at Qovire.
You: Refers to the individual or legal entity accessing or using the Service.
Since digital products are typically available for immediate use after purchase, returns are generally not accepted once a product key has been delivered, except under the specific conditions outlined below.
Since digital products are typically available for immediate use after purchase, returns are generally not accepted once a product key has been delivered, except under the specific conditions outlined below.
Returns may be considered in the following situations:
The digital product has not been used and can be verified as unused.
The product delivered does not match the description on our website, as confirmed by our customer support team.
The digital item was previously activated or accessed before your purchase.
A confirmed breach of our platform’s usage policy has occurred.
Refunds will be granted only under the following circumstances:
A duplicate charge occurred for the same product.
The product is defective, and the issue cannot be resolved within a reasonable timeframe.
To request a refund, please contact us within 14 days of your purchase, providing the following details:
– Your order ID.
– Reason for the refund request (optional).
– Any supporting evidence, if relevant.
Once your request is received, we will review it and, if approved, initiate the refund to your original payment method.
Refunds or returns will not be processed in the following cases:
– The product has already been delivered and used.
– Issues arise due to buyer error or misunderstanding.
If your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider. Processing times may vary depending on the financial institution. If the issue persists, contact our customer service team for further assistance.
This Returns & Refunds Policy forms part of our Terms & Conditions and clarifies both your rights and our obligations regarding purchases made on our platform. By making a purchase, you acknowledge and agree to the terms outlined in this policy.
For any questions regarding our Returns & Refunds policy, please reach out to us by e-mail: support@qovire.com
Please note that if a digital product has already been downloaded or used, a refund cannot be processed.